Short Answer
After signing up for Kora, you'll receive immediate access to download the Mac app, along with onboarding resources and optional walkthroughs. You can start using core features right away, with contextual guidance available as you explore different workflows.
Your First Week Timeline
Immediate (0-5 minutes)
You receive a welcome email with your login credentials and a link to Kora. Click the link to access your account immediately—no waiting for approval or manual activation.
- Welcome email arrives in your inbox
- Click link to access Kora dashboard
- Guided onboarding flow begins
First 24 Hours
Complete the guided onboarding (10-15 minutes) and create your first project. The onboarding walks you through project setup, stem tracking basics, and dashboard navigation.
- Complete guided onboarding flow (10-15 min)
- Create your first project
- Export your first stem from your DAW
- See stem tracking in action
First Week (Days 2-7)
Focus on understanding core workflows: album-based stem tracking, delivery management, and version control. Most users achieve their "first win" (successfully tracking a complete delivery) within the first week.
- Create an album container with multiple tracks
- Track stems across all tracks (Mix, Instrumental, Acapella)
- Monitor completeness score and fix missing stems
- Complete your first delivery with confidence
First Month (Weeks 2-4)
Expand your usage to include advanced features: whiteboards for project planning, bulk operations, and custom workflows. By the end of the first month, Kora becomes part of your daily routine.
- Explore whiteboards for project planning
- Use bulk operations for multi-track exports
- Customize workflows to match your process
- Kora becomes part of your daily routine
Support Availability
What Support Do You Get?
Email Support
Send questions to support@soniteq.ai. Responses within 24 hours (usually faster). No phone support—email is the primary channel.
Answer Hub
50+ articles covering common questions, workflows, and troubleshooting. Search for answers instantly or browse by category.
Video Tutorials
Step-by-step video guides for core workflows. Watch at your own pace and reference as needed.
In-App Guidance
Tooltips, contextual help, and guided flows throughout the interface. The app itself teaches you as you use it.
Ready to get started?